About Us


Al Reaya Government Transaction Center, an ISO 9001 and 10002 Quality Certified service company, in government transactions, in the fields of supporting companies, business owners and individuals getting approvals, registrations, documentation, and many more other services with the various governmental bodies in Dubai.

Al Reaya Government Transaction Center was established in 2011 and quickly developed in response to the needs of the market and clients to provide a wider range of distinguished services, which include assisting companies and business owners in businessmen administrative, typing and photocopying, documents clearing & facilities management services, in addition to the government transaction services.

Our mission at Al Reaya for PRO Services, as the best among the companies in the field, is to provide support to our customers in everything they need to make the task of completing their official papers and government transactions of all kinds easy without any hassles.

At Al Reaya, we are committed to our values of respecting your time and our responsibility to carry out the task you entrust us with the utmost integrity and accuracy. Putting hard work as our first goal, to always meet your requirements and be up to your confidence.


































Terms & Conditions

Terms and Conditions for our Service Agreements


Al Reaya and its clients are accountable, each for their own actions online on Al Reaya website. By registering with Al Reaya Website, you can access or view the required service price, and submit services requests electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account credentials. We reserve the right to refuse registration or cancel an account at any time.

You shall not do any of the following or permit any other third parties to do any of the following:

(a)                  Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, or profane information of any kind, including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations;

(b)                  Post or transmit any information or software that the sender is aware contains a virus, worm, or other harmful component;

(c)                   Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material which is protected by copyright or other proprietary right, without obtaining the permission of the copyright owner or right holder;

(d)                  Account sharing, including, without limitation, letting third parties use your account and password.

Al Reaya Privacy Policy allows for collecting, storing and using the following kinds of personal information:

(a)                  information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);




(b)                  information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c)                   information that you provide to us for the purpose of registering or communicating with us;


(d)                  information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e)                  any other information that you choose to send to us;

You agree to pay the full price for all Services you purchase from the Website. We reserve the right to charge extra charges for your debit or credit card for any services purchased from the Website. You are responsible for the timely payment of all fees and for providing us with a valid credit card or debit card account details for payment of all fees.



Opt-out policy

The easiest way to exercise your rights to Opt-Out from our services and data collection is by contacting Al Reaya through the contact details provided on our Website. We will consider and act upon any request in accordance with applicable data protection laws.

In some regions like (the European Economic Area (EEA), United Kingdom (UK), and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided on our Website. We will consider and act upon any request in accordance with applicable data protection laws.



Payment details: Al Reaya fees shall be against actual transaction performed on behalf of the Client. Client will be able to review estimate cost prior to commencing the service and will pay against the actual professional and government fees.

Limitation of Liability : to the maximum extent permitted by applicable law, in no event shall Al Reaya be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) however caused and on any legal or equitable theory of liability, and whether or not for breach of contract, negligence or otherwise, even if the client has been advised of the possibility of such damages. These limitations will apply notwithstanding any breach of condition(s) or fundamental term(s) or for a fundamental breach

(s). In any case, Al Reaya entire liability under any provision of this agreement or under this website shall be limited to the amount received from the client for the services actually rendered pursuant to this agreement provided and the website's terms and conditions. This limitation of liability is cumulative with all such client's expenditures being aggregated to determine satisfaction of the limit.

Withdrawing your consent : If Al Reaya is relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you




have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided on our Website. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications : You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that Al Reaya may send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we may send, or Send us email requesting opt out from the website services.

You will then be removed from the marketing lists. However, Al Reaya may still communicate with you for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non- marketing purposes.

If you would at any time like to review or change the information in your account or terminate your account, you can:

-Log in to your account settings and update your user account.


-Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.



If you are located in the EU or UK, this section applies to you:


The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent . Al Reaya may process your information if you have given Al Reaya permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.


Performance of a Contract . Al Reaya may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.



Legal Obligations . Al Reaya may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests . Al Reaya may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.



User notification upon modification of terms . Al Reaya may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If Al Reaya makes material changes to this privacy policy, Al Reaya may notify you either by prominently posting a notice of such changes or by directly sending you a notification. Al Reaya encourages you to review this privacy policy frequently to be informed of how we are protecting your information.

Age Consent : The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law). Al Reaya does not knowingly collect data from or market to children under 18 years of age. Al Reaya does not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us by email.



Security capabilities and policy for transmission of payment card details . Al Reaya aims to protect your personal information through a system of organizational and technical security measures. Al Reaya has implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although Al Reaya will do its best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.























Privacy Policy


Our Privacy Policy Statement

When you visit, use, or navigate our Services, Al Reaya may process personal information depending on how you interact with Al Reaya and the Services, the choices you make, and the services and features you choose to use.

Al Reaya may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Al Reaya process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Al Reaya process your information only when we have a valid legal reason to do so. Al Reaya may share information in specific situations and with specific categories of third parties, mostly with Government entities.

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

All credit/debit cards details and personally identifiable information will NOT be sold, shared, rented or leased to any third parties.



The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.



Note: Payment Gateway Provider/ADIB shall be notified about any changes in the Privacy Policy, Terms & Conditions.








Pricing of Products and Services provided by Al Reaya are available at the business premises.

The Pricing of our Services may vary from one situation to another. The customer has to visit the Al Reaya business premises when required for latest pricing and make formal inquiry and to receive the cost estimate for their prospective transaction.








Method of Payments/

C ard types accepted and currency

Method of Payment


-           Cash payment of our offices.

-           Credit or Debit Cards

-           Wire Transfer to our accounts.


We accept payments online using Visa and MasterCard credit/debit card in AED.

The logos of the accepted cards are mentioned on the Home page and on the Payment check out page.















Shipping Policy






Shipping Policy : Once the order is placed the process of providing the services, the time duration it may take will be explained to the customer.

At the time of checkout customers should be aware that multiple orders or requests may result

in multiple postings to the cardholder's monthly statement.





Refund/Ret urn Policy

Refund Policy : In rare situations Al Reaya may have to process a refund to be paid to our customer for over-invoicing or for reversed service due faults from our side, if any.

Refunds will only be done only through the Original Mode of Payment.








Cancellation & Replacemen t Policy

Cancellation & Replacement Policy : In rare situations Al Reaya may permit Cancellation or Replacement of service.

The conditions under which cancellation & replacement will be allowed include:


a)                 The wrong service was performed by our employees.


b)  The service was defective.


c)  The service was not delivered on time resulting in fines that we ethically should assume.





Physical Address & Contact Details


Location: 2nd floor, Oasis Mall - Al qouz, Dubai

Phone: +9714 705 3600














Dispute & Resolution Policy

Dispute is defined as a disagreement between us and our customer in connection with the transaction on the website.

The possible reasons of a dispute include for example, any of the following:



a)  Wrong service received.


b)  The service is not as described.


c)  Damaged original documents.


d)  loss of original documents.





Delivery Policy

Al Reaya processes hundreds of transactions daily and delivers our services to customers by physically or email, as the case may be

Al Reaya website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.



Country of merchant domicile


Al Reaya is physically located in Dubai, in the United Arab Emirates.







Governing Law and Jurisdiction

This website, and any agreement resulting from this website, and any non-contractual matters or obligations arising out of it or the services rendered by Al Reaya, shall be governed by, and construed in accordance with, the laws of the Dubai Courts

Except as otherwise expressly agreed in writing, any dispute relating to this Agreement or the Services shall be subject to the exclusive jurisdiction of the courts in the Dubai, to which each party agrees to submit for these purposes.







All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Al Reaya services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will



receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

Al Reaya will use the information it receives only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the relevant Services.

Please note that Al Reaya do not control, and is not responsible for, other uses of your personal information by your third-party social media provider. Al Reaya recommends that you review their privacy policy to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

Al Reaya servers are located in the United Arab Emirates. If you are accessing our Services from outside the United Arab Emirates, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

These include a set of Binding Corporate Rules ("BCRs") established and implemented by test. Our BCRs have been recognized by EEA and UK data protection authorities as providing an adequate level of protection to the personal information we process internationally.

Al Reaya will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When Al Reaya has no ongoing legitimate business need to process your personal information, Al Reaya will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.



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Declaration check box "click to accept" is available in the payment check out page